Outlook cached address book not updating

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To select a range, click the first item in the range, hold down the “Shift” key, and then click the last item. Steele also works as an IT Help Desk analyst, specializing in consumer and business user tech support. Steele also holds certifications as a Microsoft-certified desktop support technician, Microsoft-certified IT professional, Windows 7 enterprise support technician and Comp TIA A IT technician.

24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.

If the update mechanism appears to be broken for you, it could be because of a corruption in your OAB or in your mail profile.

In that case, you can completely reset it by deleting the files making up the OAB or by recreating your mail profile.

In this case, Outlook 2007, Outlook 2010, Outlook 2013 and Outlook 2016 will automatically disable the client-side archiving options and archive according to corporate policies set on the Exchange server.

Bug in update KB2412171 for Outlook 2007The original version of update KB2412171 for Outlook 2007 caused the Archive and Auto Archive feature to go missing.

They do for my colleague sitting next to me, so I don’t think it is a server misconfiguration or something like that.

Is there any way I can force a manual update of the Offline Address Book (OAB) in Outlook or reset it completely otherwise?

If your company hosts its email system using Microsoft Exchange, you have the benefit of a centrally-managed address book called the Global Address List, or GAL.

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